My credit card has been declined and I KNOW that it is a valid card with available credit!

Possible Problem: Name on Card

a) We have noted that the name on the card and the name in your billing address must match exactly or the card will be declined - this is a security measure put in place by credit card companies for your protection, WPATH cannot override this security feature.

b) If you are applying for membership you can enter your preferred name on your application and if your application is approved, this will be the name displayed to other members in your online membership profile.

c) However, when paying for membership dues or other purchases via credit card, ensure that the name you enter in your billing address at the bottom of the page with your credit card information matches the name on your card exactly.

d) Entering the name associated with your credit card in this section will NOT change the name on your membership application and is not saved in our system.

Possible Problem: Card Address

a) Similarly, we have noted that the address on the card and the address you enter as your billing address must match exactly or the card will be declined - this is a security measure put in place by credit card companies for your protection, WPATH cannot override this security feature.

b) When paying membership dues or making other purchases, the billing address you enter at the bottom of the page must match the billing address associated with your credit card. (e.g., If the address you enter as your billing address is your office, you cannot use the card billed to your home address, and vice versa).

c) Changing your address in this section will NOT change the address on your membership application and is not saved in our system.

d) Ensuring the addresses match usually resolves this problem.